Refunds & cancellation
Clear scope before paid work starts.
Movetali runs a Fit Check and technical preflight before paid migration work so customers can see the supported scope and price before payment.
Before paid work begins
If a paid order is cancelled before Movetali begins the agreed paid work, the customer may request cancellation and a refund of that payment, subject to any unavoidable payment-provider processing constraints and applicable law.
After work begins
Work already performed or delivered is generally not refundable. If Movetali cannot complete an agreed portion of the scope, Movetali may offer a revised scope or refund the undelivered portion as appropriate. Mandatory customer rights under applicable law are not limited by this policy.
Monitoring subscriptions
Cancellation stops future renewals at the end of the current paid billing period unless a different written plan term applies. Partial-period refunds are not automatic, except for duplicate or erroneous charges, service failures that warrant a refund, or where required by law.
How to request a refund
Email support@movetali.com with the email used for the order and the relevant quote, payment, or receipt reference.